Shipping policy

SHIPPING

Normal business shipping takes approximately 2-3 business days. The delivery time is based on the final shipping destination. Shipping delays due to shipping carrier and/or weather related conditions are beyond our control.

You will receive an email with tracking information when your order has been shipped.

Holidays and weekends are excluded from processing and shipment times, so account for non-business days when placing your orders.

Shipping charges may vary depending on the final shipping  destination, and are applied at the checkout.

Shipping charges are non-refundable 

For international shipments the customer pays duty and tax fees at the time of delivery. 

It’s the customers responsibility to ensure the shipping address is accurate. We are not responsible for packages that are delivered at the wrong shipping address entered by the customer, or if the package is shipped back to us due to incorrect address. Make sure all shipping information is correct before submitting your order.

 

POST-DELIVERY

Once a package leaves our facility, it is the responsibility of the shipping carrier (I.e. USPS, FedEx, DHL, UPS, etc.) to ensure the package is delivered. We are not liable for products damaged or lost during shipping. We are not responsible for packages that have been lost, stolen, or delivered to the wrong location.

 

LOST SHIPMENTS OR DAMAGES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Every product packaged goes through a quality control check to avoid any problems with the item. If the damage occurred in transit, you must file a claim directly with the shipping carrier. We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team to file a claim.